Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.

Free your service team from mundane tasks. Collaborate with AI agents that triage requests and intelligently suggest resolution steps so your team can focus on work that drives impact.

Everything you need to know about service request management in Jira Service Management. Best practices, step-by-step guides, and tutorials to get started.

Service request management is a repeatable procedure for handling a wide variety of customer service requests, including requests for access to applications, software enhancements, and …

Learn how IT service catalogs streamline requests, reduce errors, and improve customer satisfaction with efficient management and IT desk integration.

With Jira Service Management, building a help desk has never been easier. Jira Service Management is a modern, scalable help desk solution that allows you to customize your help …

Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.

Service teams can link Jira Service Management tickets to issues in Jira so you can prioritize requests for development work. Developers can jump in and view comments and give …

A service desk agent fulfills the service request or moves the request to someone who can better assist the customer. Jira Service Management allows you to easily move requests between …

Streamline IT support with an IT ticketing system. Track, prioritize, and resolve issues faster with templates and service desks.