Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.

Business leaders are discovering that the traditional playbook for sales productivity is failing, and businesses need to ...

Even though Salesforce is traditionally known for a direct-sales model, the enterprise applications vendor’s channel chief ...