Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Do you know what your field technician is doing right now, or why he’s been late to his past three scheduled appointments? Managing off-site employees is notoriously difficult, especially for service ...

Organization is paramount when you’re regularly dispatching technicians to offsite work locations, since even the slightest scheduling glitch can result in missed appointments and unhappy clients.

How much time do you spend on your mobile device—cellphone or tablet? I’m guessing it’s somewhere between 1-5 hours per day. Of course, the nature of today’s field service work requires the use of ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.