5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Taking calls to solve people’s issues can be taxing for customer care representatives. You heard Kenyans have peculiar calling habits, right? By virtue of their work, therefore, call agents answer all ...

What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

This report compares three principal models that cities are using to dispatch community responder teams, answers frequently asked questions, and shares lessons learned. Cities use three principal ...