There are important lessons to be learned from AT&Ts two failures last week. First, their widespread system outage was a classic, preventable, basic failure. Then they added insult injury with a $5 ...

The hospitality industry has been hit hard by the Covid-19 pandemic. Properties around the world remain closed or are operating at less than full capacity, staff have been furloughed or let go, and ...

Restaurant and bar employment in December continued to return from pandemic lows, but the pace of recovery slowed and the total jobs continued to fall short of February 2020 highs, the Bureau of Labor ...

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When customers come to you with a problem, they're often upset and on edge. It's a ...

GreenTree Hospitality Group has seen a significant recovery in hotel occupancy and revenue following the fallout from COVID-19. That said, competition from Western counterparts could be set to ...

With lockdowns being eased and the sector’s doors finally reopening, hospitality is quickly getting a sense of the evolved digital-first world in which it is now operating. Research from Aruba says ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. The hospitality industry has shown tremendous recovery ...

The Covid-19 crisis is creating an unprecedented challenge for the hotel industry. Despite the challenges, there's also a growing feeling of resolve emerging from executives, employees and ...