Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. As a customer walking into a very small shop, you can often ...

For the past two years, Detroit-based Henry Ford Health System has focused on creating a service culture that would give patients a consistently positive experience at all sites of care within the ...

No matter how brilliant you are as an entrepreneurial leader at dealing with big-picture issues, at understanding what the public, in aggregate, is looking for, don’t fall in the trap of overly ...

The Installation Management Command's Service Culture Campaign focuses on caring and engaged leadership, seen as key to developing highly effective teams capable of supporting installation senior ...

Do you like your fire department’s culture? This is a rhetorical question, because culture is defined by everyone in the organization-how they see themselves in their role and what the fire department ...

GRAFENWOEHR, Germany -- Hundreds of U.S. Army Garrison Bavaria employees from Tower and Rose Barracks gathered at the Reel Time Theater here for a garrison all-hands staff assembly July 27 to ...

Wherever people live and work together, culture develops. Organizational culture refers to the beliefs, values and attitudes that define a company. Like cultures elsewhere, organizational culture ...

More CIOs want to develop a service culture, but the transition isn't always easy. Learn more about the service culture challenges facing IT. Image: iStockphoto ...

This new collaboration responds to FEMA’s national prevention priorities on firefighter safety projects “designed to measurably change firefighter behavior and decision-making”. The Firefighter ...

MOTIVATION: Have you ever heard the expression that the fire service is one hundred years of tradition unhampered by progress. While this may be humorous, it also has some amount of truth associated ...