Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...

Immediate estimated improvement of 10%-50% of the selected target metric (e.g., reduced costs, improved sales, increased first call resolution, etc.) Mattersight's Predictive Behavioral Routing ...

LeanLogistics has launched LeanFleet, a fleet routing and optimization technology delivered as a Software-as-a-Service product LeanLogistics has launched LeanFleet, a fleet routing and optimization ...

A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds the most cost-effective, ...

It may be a little overly ambitious to think a fleet can get to 100% asset utilization, but I know we can do better than the industry average of about 50%. While it’s unlikely that a fleet will reach ...

Air Routing International has updated its Flight Manger application. A new front page enables users to link to other information services, and an in-house Card Program allows clients to view their ...

GEORGIA (WRBL)— In less than two weeks, AT&T customers nationally can expect quicker response times when dialing 911. The national telecommunications company is implementing their newest 911 upgrades ...

When James Cox, the former leader of Uber’s ride-share product, UberPool, left that company in 2019, the Silicon Valley giant had abandoned its autonomous vehicle development and sold off the division ...

GENEVA, Switzerland--(BUSINESS WIRE)--The Mutually Agreed Norms for Routing Security (MANRS) initiative, supported by the Internet Society, today announced a groundbreaking Equipment Vendor Program to ...