When the customer walked off I informed my supervisor that we did have measuring tapes and her answer was “Freaking customers ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Unions have been making a lot of noise in retail recently ...

Michael Spataro is the SVP of Partnerships and Employee Value Solutions at Legion Technologies, an innovator in workforce management (WFM). In-store retail is on the rebound. After a healthy holiday ...

If there's one thing working in retail has taught me, it's that people can be much bigger jerks than I ever imagined. But not every interaction by the counter is unbearable.

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

Doubtful that President Trump has their best interests in mind, top union officials are redoubling efforts to push the Democratic Party to appeal more to their rank and file. By Kellen Browning The ...

From grocery stores and fast-food chains to clothing stores and campus shops, I am here to tell you the overall frustrations of the customer service industry from an employee perspective. So sit down, ...

Amid a challenging economic backdrop, retail hiring during the seasonal holiday period could fall to its lowest point since 2009, according to a Wednesday report from Challenger, Gray & Christmas ...

As online purchases increased and face-to-face consumer engagement with staff reduced, more and more retail brands leaned into communications that reflected this new reality. They focused on purpose, ...

SCRANTON, LACKAWANNA COUNTY (WBRE/WYOU)— A Lackawanna County man is arrested after he allegedly threatened to shoot a retail store employee on Monday. 35-year-old Daniel Hayes, from Scranton, has been ...

Lego Store “brick specialists” at Downtown Disney are looking to assemble a union after taking their organizing efforts public. About two dozen union organizers and Lego Store employees gathered ...