Allowing your employees to have input in the business is also a sign that you respect them. You also need to accept the fact that there are some things where your employees are better than you. Giving ...

Aretha Franklin didn’t intend it, but she offered a powerful business lesson when she sang “R.E.S.P.E.C.T — find out what it means to me.” Customer relationship management (CRM) has evolved into ...

Friendship is one of the greatest things in life, but my opinion as a longtime manager is that it has no place in management. Respect, not friendship, is what a manager needs. While this may seem ...

I recently had similar discussions with two employees in two different industries about what caused them "not to go the extra mile" for their employers. They were both very good employees - smart, ...

During my years in Marketing at Visa, I had the pleasure of working with a group of account executives who were amazingly effective at providing great client service. I've kept in touch with several ...