Download our service level agreement template for IS departments and business units Your email has been sent If you're running an IS department, it's likely that several other groups—human resources, ...

In this era of outsourcing, many organizations have realized significant cost reductions from disaster recovery (DR) infrastructure outsourcing. Often, this goal has been achieved at the expense of ...

A telecom company’s SLA, for example, may promise network availability of 99.999% (which works out to about five and a quarter minutes of downtime per year), and allow the customer to reduce their ...

DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/111620/mvno_mvne_and_mn) has announced the addition of the "MVNO, MVNE, and ...

This excerpt from the upcoming book, SQL Server 2008 Administration in Action, introduces the role of service-level agreements (SLAs) as part of a DBA's overall strategy to maintaining reliable ...