As a public service, I offer a “short course” version of a class I teach called “Communication and Conflict.” Our textbook is “Communication, Conflict, and the Management of Difference.” Authors ...

One of the more promising recent workforce developments is that teams are increasingly composed of people from all walks of life. They bring different ideas, which most of us consider a good thing ...

It’s easy to assume that if your team is composed of great people, it’ll perform well. However, a stellar team requires more than talented individuals. People with diverse viewpoints, communication ...

There’s not a single aspect of crisis management (CM) that isn’t subject to serious debate: Is there a crisis for real? Is it something for which we’re prepared, or is it a series of multiple crises ...

Different conflict management styles are incredibly easy to pinpoint when you’re in a relationship. You want to talk, the text thread goes dark. You’re trying to compromise, they’re insistent that ...