Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

CRM is an industry that’s been full of turning points, and I think it is at another. There have been many smaller turns, like the additions of analytics, social media, and process flow. However, to ...

Editor's note: The first article, by Peter Moses and John Moses, in this two-part series was published in June 2005's Viewpoint section. CLICK HERE to view part 1. Many companies are finding that the ...

Microsoft is rolling out a more flexible licensing policy for its CRM Online application that could make it more competitive with the likes of Salesforce.com, but in one instance it also introduces a ...

Pleasanton, CA /PRNewswire/ - Veeva Systems (NYSE: VEEV) today showcased its latest enhancements to Veeva CRM at the European Veeva Commercial and Medical Summit Connect. To meet evolving access ...

Customer Relationship Management has been at the heart of many startups. But the model isn’t driving revenue; it’s driving ...

Starting in December, that group, which had been the only subset of Microsoft partners authorized to sell the higher-end Microsoft CRM Professional Edition, will have to compete with tens of thousands ...

This is a technical analysis article on Salesforce, Inc. We upgraded our previous article's Hold signal to a Buy and added Salesforce to our 2024 Model Portfolio. Salesforce is still facing the ...

We recently compiled a list of the 9 Important AI News and Ratings on Investors’ Radar. In this article, we are going to take a look at where Salesforce, Inc. (NYSE:CRM) stands against the other AI ...